Refund policy

Drop 001 is a limited release. Items are made to order through our print partner, so we keep returns simple and brand-honest.

 

Damaged, defective, or wrong item: full refund or replacement within 30 days of delivery. Email support@wearthebalance.com with your order number and a photo of the issue. Return shipping is on us.

 

Sizing or change of mind: returns accepted within 14 days of delivery for store credit only. Items must be unworn, unwashed, and have all original tags. Buyer is responsible for return shipping. Customers should email support@wearthebalance.com first to request a return authorization before sending anything back.

 

Final sale: bucket hats and any item marked "final sale" cannot be returned for hygiene reasons.

 

Refunds, when issued, are processed to the original payment method within 5 to 10 business days after we receive and inspect the returned item.

 

Lost or stolen packages: contact the carrier first. If the carrier confirms loss in transit, email us and we will work it out.

 

Questions: support@wearthebalance.com